Privacy Policy

Golden Route Holidays ("Golden Route Holidays", "GRH", "we", "us" or "our") is committed to protecting the privacy and security of the personal information of our customers, visitors and users.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you access our website, submit an enquiry, make a booking, communicate with us, or use our travel-related services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

We may collect information that is necessary to respond to enquiries, provide travel services, process bookings and maintain our business records. This may include:

• Full name and contact details
• Mobile number and email address
• Traveller and passenger information
• Travel preferences, destinations and dates
• Passport or other identification details where required for a requested service
• Billing and transaction-related information
• Information provided through enquiry forms, emails, calls or other communications
• Any other information voluntarily provided by you

We aim to collect only information that is reasonably necessary for the relevant purpose.

We may use collected information to:

• Respond to enquiries and customer requests
• Provide and coordinate travel-related services
• Process and manage bookings
• Communicate booking confirmations, updates, invoices and service information
• Coordinate with airlines, hotels, authorized B2B partners and other relevant service providers
• Facilitate services requested by customers through appropriate third-party providers
• Process eligible payments and transactions
• Improve our website, services and customer experience
• Maintain records and conduct internal administrative activities
• Detect, prevent and address fraud, unauthorized activity or misuse
• Comply with applicable laws, regulations and lawful requests from authorities

We may disclose or share relevant personal information with trusted and authorized third parties where reasonably necessary to provide the requested service or fulfil a legitimate business or legal purpose.

These parties may include:

• Airlines and other travel suppliers
• Authorized B2B travel partners
• Hotels and accommodation providers
• Service providers and booking platforms
• Payment gateway and payment service providers
• Third-party providers engaged to facilitate requested services
• Government, regulatory, legal or law-enforcement authorities where required or permitted by law

We take reasonable steps to ensure that information shared with service providers is limited to what is necessary for the relevant purpose.

Where online payments are available, transactions may be processed through secure third-party payment gateways or authorized payment service providers.

Golden Route Holidays does not intentionally store complete credit card, debit card, CVV, UPI credentials, net-banking passwords or other sensitive payment authentication information on its website servers.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own terms, security standards and privacy policy.

Our website may use cookies, analytics tools and similar technologies to improve website functionality, security, performance and user experience.

These technologies may help us understand how visitors use our website and identify technical or performance issues.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

Our website may use or link to third-party websites, platforms, payment providers or service providers.

Such third parties operate independently and may have their own privacy policies, terms and security practices. Golden Route Holidays is not responsible for the privacy practices or content of third-party websites or services.

We recommend reviewing the applicable privacy policies before submitting personal information to any third-party website or platform.

We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, loss or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud and complying with applicable legal, regulatory and accounting requirements.

When personal information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

You are responsible for ensuring that the information you provide to Golden Route Holidays is accurate, complete and up to date.

Where you provide personal information relating to another traveller or individual, you represent that you are authorized to provide such information and, where required, have obtained the necessary consent.

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Where information relating to a minor is required for a travel booking or service, it should be provided by or with the involvement of an appropriate parent or legal guardian.

Subject to applicable laws and regulations, you may contact us regarding your personal information and may request, where applicable:

• Access to personal information held by us
• Correction or updating of inaccurate information
• Deletion of personal information where legally permissible
• Withdrawal of consent where processing is based on consent
• Clarification regarding the use or handling of your information

Certain information may be retained where required by law or reasonably necessary for legitimate business, contractual, security or regulatory purposes.

Golden Route Holidays reserves the right to modify, update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements or business practices.

Any revised Privacy Policy will be published on this page with an updated effective date. Your continued use of our website or services after such changes are published constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.

For questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact: