Refund & Cancellation Policy

Golden Route Holidays ("GRH", "we", "us" or "our") provides travel-related booking and facilitation services. This Refund & Cancellation Policy applies to bookings and services made through Golden Route Holidays.

All cancellations and refunds are subject to the applicable terms and conditions of the airline, hotel, travel supplier, authorized B2B partner or other service provider involved in the booking.

By confirming a booking with Golden Route Holidays, the customer acknowledges and accepts the applicable cancellation and refund conditions.

Customers wishing to cancel a booking must contact Golden Route Holidays through our official contact details.

Cancellation charges may apply depending on the type of booking, supplier rules, fare conditions, cancellation date and time, and the terms applicable to the particular service.

A booking may be fully refundable, partially refundable, subject to deductions, or completely non-refundable.

For domestic and international flight bookings, cancellation and refund conditions are determined by the applicable airline, fare rules and authorized B2B travel partner.

Certain promotional, discounted, special or restricted fares may be non-refundable.

If an airline cancels or significantly changes a flight, any refund or alternative arrangement will be handled according to the applicable airline and supplier rules.

Hotel bookings are subject to the cancellation and refund policy of the respective hotel, supplier or B2B partner.

Some hotel bookings may be completely non-refundable, particularly promotional, advance-purchase or special-rate bookings.

Any cancellation made after the applicable free-cancellation period may result in partial or full forfeiture of the booking amount, according to the hotel's applicable policy.

Cancellation and refund conditions for holiday packages, transfers, activities, sightseeing, accommodation and other travel services are subject to the terms of the respective service provider.

Where a booking consists of multiple services, each component may have separate cancellation conditions and charges.

Golden Route Holidays may arrange travel services through authorized B2B partners and third-party service providers.

Where a booking is fulfilled or processed through a third party, the refund will be subject to that provider's applicable terms and conditions.

Golden Route Holidays cannot guarantee a refund where the relevant supplier or service provider has classified a booking as non-refundable.

Where visa assistance is facilitated through third-party service providers, embassies, consulates, government authorities or other external agencies, the applicable fees and refund conditions of those parties will apply.

Golden Route Holidays does not guarantee visa approval and is not responsible for decisions made by embassies, consulates, immigration authorities or other government agencies.

The refundable amount, where applicable, will be calculated after deducting all applicable charges, which may include:

• Airline cancellation charges
• Hotel cancellation charges
• B2B partner charges
• Supplier charges
• Service or processing charges
• Non-refundable taxes or fees
• Payment gateway or transaction charges, where applicable
• No-show charges
• Other applicable charges under the booking terms

The final refund amount will depend on the applicable supplier and booking conditions.

Certain bookings may be completely non-refundable. These may include:

• Non-refundable flight fares
• Non-refundable hotel rates
• Promotional or special fares
• Advance-purchase bookings
• Certain holiday packages
• Services already used or partially used
• Government or third-party fees
• Bookings cancelled after the permitted cancellation period
• No-show bookings where the supplier does not permit a refund

No refund will be payable for non-refundable services except where a refund is provided by the relevant supplier or required under applicable law.

If a customer fails to use a booked service without cancelling within the applicable cancellation period, the booking may be treated as a no-show.

No-show charges or complete forfeiture of the booking amount may apply depending on the airline, hotel or service provider's terms.

Customers are responsible for providing accurate and complete information at the time of booking.

Golden Route Holidays will not be responsible for cancellation charges, losses or non-refundable amounts resulting from incorrect or incomplete information provided by the customer, including incorrect passenger names, travel dates, passport details or other booking information.

Refunds will generally be made to the original payment method used for the applicable booking.

The time taken for the refunded amount to appear in the customer's bank account may depend on the bank, payment gateway or financial institution.

Customers may request a cancellation or refund by contacting:

Customers should provide the booking reference, customer/passenger name and relevant booking details.

Submitting a refund request does not automatically guarantee a refund. Eligibility will be determined based on the applicable booking and supplier terms.

If an airline, hotel, supplier or other service provider cancels, modifies or discontinues a service, Golden Route Holidays will assist the customer in accordance with the applicable supplier's rules.

Any refund, credit, rescheduling or alternative arrangement will be subject to the terms and availability offered by the relevant service provider.

Golden Route Holidays reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any updated version will be published on this website with the revised effective date.

For cancellation, refund or policy-related enquiries, please contact: