Terms & Conditions

Welcome to Golden Route Holidays ("GRH", "we", "us", "our"). These Terms & Conditions govern your access to and use of our website and the travel-related services arranged or facilitated by Golden Route Holidays.

By accessing our website, submitting an enquiry, making a booking or using our services, you agree to be bound by these Terms & Conditions, our Privacy Policy and applicable service-specific terms.

If you do not agree with these terms, please do not use our website or services.

Golden Route Holidays provides travel assistance, booking and facilitation services for customers.

Depending on the service requested, we may arrange or coordinate services through airlines, hotels, authorized B2B travel partners and other third-party service providers.

The actual travel service may therefore be provided by the relevant airline, hotel, supplier or third-party provider, and their respective terms and conditions may also apply.

Golden Route Holidays may facilitate domestic and international flight bookings through authorized B2B travel partners and relevant travel suppliers.

Flight availability, fares, schedules, baggage allowances, ticket conditions, cancellation rules and other conditions are determined by the applicable airline and/or supplier.

Fares and availability may change until the booking is confirmed and the ticket is issued.

Once a ticket has been issued, any cancellation, modification, rebooking or refund will be subject to the applicable airline, fare and supplier rules.

Hotel bookings are subject to the terms and conditions of the respective hotel, supplier or B2B partner.

Room availability, rates, check-in/check-out times, cancellation conditions, meal plans, additional charges and other hotel policies may vary by property and booking type.

The customer is responsible for complying with the hotel's rules and policies during the stay.

Holiday packages and other travel services may include accommodation, transportation, sightseeing, activities, transfers and other components provided by different suppliers.

The availability, inclusions, exclusions, schedules and conditions of such services may vary.

Customers should carefully review the booking details, inclusions, exclusions and applicable conditions before confirming a service.

Golden Route Holidays may provide visa assistance or facilitate visa-related services through third-party service providers.

Visa decisions are made solely by the relevant embassy, consulate, immigration authority or government agency.

Visa fees, government charges, third-party processing charges and documentation requirements may vary and may be non-refundable.

Submission of documents or payment of applicable fees does not guarantee visa approval.

A booking will be considered confirmed only after the required payment has been received and the applicable booking, ticket, voucher or confirmation has been issued.

A quotation, fare display or availability shown before confirmation does not constitute a guaranteed booking.

Customers should verify the name, dates, destination, passenger details and other booking information immediately after receiving the confirmation.

Customers are responsible for providing accurate, complete and valid information required for their booking.

This includes, where applicable:

• Full name and passenger details
• Passport and identification information
• Travel dates and destinations
• Contact information
• Visa and travel documentation
• Any special requirements communicated during booking

Golden Route Holidays shall not be responsible for losses, cancellation charges, rejected services or other consequences arising from incorrect, incomplete or outdated information supplied by the customer.

Customers are solely responsible for ensuring that they possess valid passports, visas, permits, health documents, identification and other travel documents required for their journey.

Entry requirements, visa requirements, immigration rules and travel restrictions may change without notice.

Customers should verify applicable requirements with the relevant airline, embassy, consulate or government authority before travelling.

Golden Route Holidays does not guarantee admission into any country or approval by immigration authorities.

Customers agree to make payment for the selected services according to the applicable quotation, invoice or booking terms.

Where online payments are available, payments may be processed through authorized third-party payment gateways.

All cancellations and refunds are governed by our Refund & Cancellation Policy and the applicable terms of the airline, hotel, supplier, B2B partner or other service provider.

Airline cancellation charges, hotel cancellation charges, supplier charges, B2B charges, service charges, payment charges and other applicable deductions may apply.

Some services may be completely non-refundable.

Airlines, hotels and other service providers may change schedules, fares, availability, routes, services or other conditions.

Golden Route Holidays is not responsible for operational decisions made independently by airlines, hotels, government authorities or other service providers.

Where possible, we will assist customers in communicating with the relevant provider and arranging available alternatives in accordance with the provider's applicable terms.

Some services arranged through Golden Route Holidays are provided by independent third parties.

Golden Route Holidays does not control the operations, policies, availability, quality or decisions of independent service providers.

The customer acknowledges that third-party terms and conditions may apply to the services purchased.

All prices, fares, hotel rates and service availability are subject to change until confirmation.

Any quotation provided by Golden Route Holidays may have a validity period specified in the quotation.

Taxes, government charges, supplier fees, service charges and other applicable costs may be added where applicable.

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to the website or its systems
• Introduce malicious software or harmful code
• Copy, reproduce or misuse website content without authorization
• Interfere with the operation or security of the website
• Submit false, misleading or unauthorized information

We reserve the right to restrict or terminate access to users who violate these conditions.

Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs, branding and other materials, is owned by or used by Golden Route Holidays with appropriate rights.

You may not reproduce, modify, distribute, publish or commercially use our website content without prior written permission.

Golden Route Holidays will make reasonable efforts to provide accurate information and facilitate requested services.

However, we shall not be responsible for losses, delays, cancellations, disruptions or additional costs arising from circumstances beyond our reasonable control, including airline or hotel actions, weather conditions, natural disasters, government restrictions, strikes, technical failures, immigration decisions, changes in travel regulations or other force majeure events.

Our responsibility, where applicable, shall be limited to the extent permitted under applicable law and the specific service terms.

Golden Route Holidays shall not be liable for failure or delay in providing services where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government restrictions, strikes, technical failures, severe weather, transportation disruptions or other extraordinary events.

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

By using our services, you acknowledge the practices described in our Privacy Policy.

Customers may contact Golden Route Holidays regarding booking-related concerns, service issues or complaints.

We will make reasonable efforts to review and address genuine customer concerns and coordinate with the relevant service provider where necessary.

Golden Route Holidays reserves the right to update, modify or amend these Terms & Conditions at any time.

The updated version will be published on this website with the revised effective date.

Customers are encouraged to review these Terms & Conditions periodically.

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or the services provided by Golden Route Holidays shall be subject to the jurisdiction of the competent courts in India, subject to applicable law.

For questions, bookings, complaints or assistance regarding these Terms & Conditions, please contact: